Welcome Certs Engine!

FAQs

General Questions

Q1. What your products are?

Answer

We develop products for the preparation of certification exams for various vendors. We provide products PDF format.

Q2. Do you also provide certification?

Answer

We only provide preparation and study material for the certifications. We don’t provide certificates.

Q3. Which certification should I choose for myself?

Answer

It depends on your requirements and goals and we do not provide any consultation regarding this.

Q4. Will I be able to pass the certification exam with Question & Answers Product?

Answer

We are 100% sure that you will be able to pass the certification exam by using our products. We provide extensive Question and Answers for all certification exams. Moreover, we also provide 100% Money Back Guarantee if you failed the exam after using our products.

Guarantee, Support & Updates

Q1. How long do I have to claim guarantee & Support from you?

Answer

We provide support & money back guarantee for 90 days from the date of purchase. However, you own the product for a lifetime.

Q2. How often do you update your products?

Answer

We do provide frequent updates. However, it depends on the exam updates as well. There are many factors on which the updates are based on.

Q3. Do you provide free updates?

Answer

Yes, we do provide free updates for one year after the date of purchase. You can also update the period for another one year at 50% discount.

Q4. How can I receive updates?

Answer

If your purchase is valid and you are looking to update the product within the time period of one year from the date of purchase, then you can log into your account and you can find an updated product there.

Q5. I have updated my products but I am still getting an older version. What should I do?

Answer

If you have any older version downloaded before, then please clear the cache of your browser. After clearing the cache, you can download the latest version of the digital product.

Q6. The product has less number of questions before. Why?

Answer

As you know we frequently update our products. If there is a new update and it has less number of questions, then our experts must have included the questions that are of utmost importance. It will allow you to save your time and prepare yourself with a selective study approach.

Payments & Products Downloads

Q1. What are the payment gateways you accept?

Answer

Payments are accepted through PayPal and all major credit cards.

Q2. I have already paid for the product. When will I be able to download the product?

Answer

If you have received a confirmation email from our team, then the product will be available in your account, and you can download it from your member area.

Q3. Where can I download the product?

Answer

When you are logging into your account, you will be able to see your order number and a download button. You can then download the product that you have purchased.

Q4. I have already placed an order. However, upon visiting user center, I am unable to see my active products for downloading. What seems to be the problem?

Answer

You just need to check things through. Make sure that the payment was made. If the issue still persists, then you can contact our live chat support or drop an email as well.

Q5. I have forgotten my password, what should I do?

Answer

You can always use forget password page, and then we will send you an email with a new password. If you are finding it difficult to resolve, then you can always contact the support center.

Website Security

Q1. Is my credit card information secure with you?

Answer

We have always used multiple security protocols that makes our data secure. We are using security protocols by McAfee and SSL 64-Bit. We are 100% sure that your data is safe with us.

Q2. Will any third party have access to my information on your website?

Answer

We have a great security system, and we assure you that no one can steal your data from our database.

Miscellaneous questions

Q1. Is there any operating system or any other requirements for using this product?

Answer

There are no specific requirements for using a specific operating system. You can always find a free PDF reader to use PDF files.

Q2. Can I get any discounts on multiple products?

Answer

If you are interested in multiple products, then you can contact our support team and they will guide you properly.

Q3. I used the product and failed, how can I get the refund?

Answer

You can always claim a refund if you have failed the exam at the first attempt. You can view our guarantee page for the details about the refund policies and how you can start the procedure.

Q4. What if I find problems with your products?

Answer

We make it sure that our products are in working form. However, if you are facing any errors and issues regarding our products, then we will provide you the support. You can send the screenshot of the error you are facing and we will help you out as soon as possible.